If you missed part 1, check it out here.
So, I order the dress from another retailer, and I of course, need to get it altered. Though I loved the shop where I bought the dress, I read many bad reviews regarding the seamstress so I decided to do some research and get recommendations for a different seamstress. One in particular was recommended over and over so it looked like we had a clear winner.
As soon as I walked in the door she made me feel like we were inconveniencing her. (I called ahead of time to ask if I needed to make an appointment and was told no.) She immediately asks me if I brought in the shoes that I was going to wear with the dress, I said yes the ones that I was wearing. She rolled her eyes and told me that I was supposed to wear heels with a dress. I bit my tongue, I didn't need to justify the fact that Converse were the more logical choice for a wedding on a waterfall.
As she pinned the dress she simultaneously scolds us for bringing the dress in so early (we brought it in 10 weeks before the wedding. Assuming there would be at least two fittings. And I live 150 miles away.) She laughed and said she hoped I didn't gain or lose any weight. (And in a comment that I didn't hear and wasn't told until after I left the shop, she said that under her breath she said "or get pregnant".)
I fumed and was guided out of the shop by my mother. She already had the dress. We already went through all of the fitting and pinning. She wanted to make her exit fast. So, I left it there. I did walk out of there with an entire tote bag full of dresses that I wanted fixed, but there was no way that I was giving her any more business.
In the end, the dress was fixed correctly. I never took anything else back there and I believe that she since went out of business. I suppose that she never learned that customer services is a big part of retaining customers. And I may have gotten some mean sense of vindication, from seeing the FOR RENT sign in the window.